Privacy Policy

1. Introduction

Jam Seri ("we", "us", "our") is a watch repair workshop located at 45, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia. We take the privacy of our customers seriously and are committed to handling your personal information with care.

This policy explains what personal data we collect when you use our website or contact us, how we use it, and what rights you have in relation to it. It applies to all personal data collected via this website and through direct correspondence.

If you have any questions about this policy, you may contact us at [email protected].

2. Data We Collect

When you contact us through our website's enquiry form, we collect the following:

• Name — to address you correctly in correspondence
• Email address — to respond to your enquiry
• Phone number — if provided, to contact you about your watch
• Message content — to understand what service you're enquiring about

We may also collect limited technical data automatically, such as browser type and approximate location, via analytics cookies if you have consented to their use. See Section 5 for details.

We do not collect payment card details via this website. Any payment is handled in person at our workshop.

3. How We Use Your Data

We use the information you provide solely to:

• Respond to enquiries about our watch repair services
• Communicate with you about the status of your watch while it is in our care
• Follow up after a service if a question or concern arises

We rely on your consent (provided when submitting the enquiry form) and legitimate interest (delivering the service you enquired about) as the legal basis for processing your data.

We do not use your contact information for marketing communications unless you have separately agreed to receive them.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes.

We may share data with service providers who assist in operating our website (such as hosting providers), strictly under data processing agreements that limit their use of your information.

If required by law or a regulatory authority in Malaysia, we may disclose personal data as legally obligated.

5. Cookies

This website uses cookies to support basic functionality and, where consent is given, to understand how visitors use the site. The types of cookies we may use include:

• Essential cookies — required for basic site operation; always active
• Analytics cookies — help us understand visitor behaviour; active only with your consent
• Preference cookies — remember settings you have chosen; active only with your consent

You can manage or withdraw your cookie consent at any time by visiting our Cookie Policy page.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Enquiry records are typically retained for up to 24 months.

If you would like your data removed sooner, please contact us at [email protected].

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include secure server hosting, access controls, and limited staff access to personal data.

No online transmission is entirely risk-free, but we take these measures seriously and review them regularly.

8. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, and where applicable, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent at any time (without affecting the lawfulness of prior processing)
• Request deletion of your personal data, subject to legal obligations
• Lodge a complaint with the relevant Malaysian supervisory authority

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us so we can remove it promptly.

10. External Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.